Returns and damage

Last updated: October 10, 2026

Every print is made to order, so returns and exchanges are not accepted for a change of mind. For help choosing a size or material, contact us before ordering.

Damaged or defective prints

Report a damaged or defective print within 14 days of delivery by emailing adam@adammartinphotography.com. Please include:

• The order number
• Photos of the print
• Photos of the packaging, if it was damaged

We will provide a free reprint or a full refund, at the buyer's choice.

Lost shipments

If a shipment is lost in transit, email the order number to adam@adammartinphotography.com. We will send a free reprint.

Numbered prints

• A replacement for a damaged, defective or lost numbered print keeps the original edition number.
• The original certificate of authenticity remains valid for the replacement.
• The buyer is asked to destroy or return the damaged copy.
• A refunded edition number is retired and never sold again.

See Editions for how limited editions are numbered.

Refunds

Refunds are processed through Stripe to the card used for payment. Banks may take several business days to show a refund.

For questions about this policy, contact adam@adammartinphotography.com.